Warranty Periods
2 years- HB series
1 year- HG, HS, LT, SC, Standalone meters, and all accessory heads

What To Do Before Calling Us

• Check the battery. Just unscrew the screws holding case together and open case to expose the battery (usually a 9V).
• Check the fuse. You can tell if a fuse is good or bad by performing a continuity test through the ends of the fuse. Use your meter. Be sure to remove fuse and close case before checking continuity to be safe.
• Check the leads. Try using a different pair of leads that you know are good and see if the problem remains. Also check the leads by touching their probe tips together and testing the continuity across them. If the meter doesn't show continuity, the leads are bad.
• Check the range. Make sure you're on the correct range for accessory heads. Accessory heads should be on 200mV or 2000mV AC or DC depending on the head.
• Check the cap. If you have the ARH3 or ARH4, make sure the protective cap is removed before taking measurements.
• Check calibration. Look in the manual to see how to calibrate you're meter or accessory head. The manuals are on this site if you lost yours
• If all the above check out, feel free to call our repair department at (714) 634-1844.

Warranty
Our warranty in part states the following: "Fieldpiece HB meters are warranted to the original purchaser against defects in material or workmanship for a period of two (2) years from the date of purchase. HG, HS, LT and SC series are warranted for one year. During the warranty period, Fieldpiece will, at its option, replace or repair the defective unit, subject to verification of the defect or malfunction. "This warranty does not apply to defects resulting from abuse, neglect, accident, unauthorized repair, alteration, or unreasonable use of the instrument."

Except for "out of the box failure" test leads, batteries, and fuses are not covered. The user should expect to replace them as needed. While a few meters may be bad "out of the box", most returned meters are damaged as a result of use, often from voltage transients. Transients are often generated when a motor or transformer is turned off. Heavy Duty meters offer more protection against these types of overloads than other meters.

Since about one third of the meters returned are not bad, Fieldpiece will test all meters returned. If a meter is determined to be bad (except for extreme abuse, etc.), Fieldpiece will repair or replace that meter with a repaired meter in as good a condition as the meter returned. If repaired meters are not available, a more expensive meter or a new meter may be returned. If it's within warranty, there's no charge and Fieldpiece pays shipping back to the customer.

Fieldpiece Repair Department
phone (714) 634-1844